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A statement regarding some ambiguous or undefined aspect of a work, the Word of God comes from someone considered to be the ultimate authority, such as the creator, director or producer. Such edicts can even go against events as were broadcast, due to someone making a mistake.
Word of God
Fans may look for the Word of God to settle Fanon disputes, but the Authority may have moved on and doesn’t care to respond. In many cases the authority does not feel the need to respond; further pressure simply leads to suggestions that the fandom is misaimed. In point of fact, there are good reasons many creators don’t respond to requests for this: they want the fans to make their own interpretations. Especially in an ongoing series where the creator knows facts the fans don’t, they might very well know for a fact that both fan theories have truth in them and thus not wish to take sides. Alternatively, the author might view both readings of the story as equally acceptible, and thus not want to comment.
It’s important to keep in mind that just because someone wrote a character or setting, doesn’t mean they decided on a correct answer to every question that could possibly be asked about that character or setting. It is not at all uncommon for fans to ask questions which they believe to be obvious, but which the creator has never considered. Everyone’s creative process is different. Not all writers make highly detailed character charts, or decide on details of a character’s identity that aren’t directly plot-relevant. The fandom might consider those details important because the work happens to speak to people who have a particular identity: but that doesn’t mean the author considered that fact important enough to spend time thinking about.